Wholesale Marble Tile FAQ
Stone Tile Depot's answers to the questions our customers most often ask about wholesale pricing, natural stone, design, stone care and shipping.
About Stone
What are the different types of stones?
Stone Tile Depot offers many materials: marble (the most preferred and stylish), porcelain (second-most demanded), limestone (an affordable alternative to marble), ceramic (popular in bathrooms and kitchens), travertine (a cozy, affordable natural look), pebble mosaics, terracotta, granite, terrazzo, slate, cement and basalt (ideal for wet areas). Each has its own look, properties and best uses.
Where do stones come from?
Most stones are mined in mountains; some are supplied from riverbeds and seas. Premium-quality natural stones come from Turkey, Italy and Spain, the most important and famous natural stone suppliers in the world.
What are the shiny flakes inside the stone?
Each stone type contains different minerals that give the stone its various properties — those minerals are what create the shiny flakes you see.
Is one stone better than another? What is the best stone?
Each natural stone is unique and comes with its own characteristics. The best choice depends on the application: marble suits high-traffic flooring, while limestone serves wall applications well even though it is less durable. Consider the application, wetness resistance and whether it's for interior or exterior use.
Are some countries' stones better than others?
Natural stones come from nature as raw materials. It is the manufacturing process that brings out their beauty — state-of-the-art facilities produce high-quality products regardless of the country of origin.
What are the different finishes and the differences between them?
Finishing is similar to sanding: smaller grit produces a shiny, polished look, while less sanding creates a more natural appearance. Polished surfaces suit modern interiors but require delicate care. Antiqued/tumbled surfaces have a natural patina and withstand wear better. Travertine's natural holes can be left unfilled or filled and grouted.
What are the different types of edges and the differences between them?
Edge finishes are a design preference:
- Straight cut (SC): sawn tiles with sharp edges, preferred in the Southeast/Southwest for seamless floors without grout joints.
- Bevelled (chamfered): eases installation and eliminates sharp leveling differences between tiles when grout is used.
What makes an exotic stone “exotic”?
Exotic stones come from very remote parts of the world and require extra care in production and handling. Weather, seasonal limitations and transportation restrictions all limit their availability.
What are the advantages of natural stone over man-made stones?
Natural stone keeps its beauty indefinitely and creates a unique atmosphere. Man-made alternatives look repetitive and artificial, wear easily and quickly lose their appeal. Natural stone in landmarks like the Lincoln Memorial and the Pyramids remains beautiful after millennia.
What are the standard sizes and thickness for a tile floor?
Common tiles range from 4×4 to 24×24; size is a design preference. Interior tiles are typically 12×12 or 18×18, with a standard thickness of 3/8" for 12×12 and ½" for 18×18. Thicker tiles require concrete floors and cement-mud installation.
What are decorative stones and what are they used for?
Decorative stone tiles accentuate surface coverings. Mouldings frame artwork, and borders clarify the distinction between spaces. Mosaics, mouldings and borders offer immense design possibilities.
What is the temperature of the stone? What are my options for heated floors?
Natural stone retains heat and cold and registers cooler than room temperature. Your installer can advise on heated-floor options.
Choosing the Right Stone
Are more expensive stones better?
Not necessarily. Price depends on quarry capacity and production volume — higher production lowers cost. Renowned stones like Carrara marble or travertine cost less thanks to their enormous reserves.
Is it better to get a lighter color than a darker color?
This is strictly a matter of taste. Lighter colors tend to work better in spaces with limited natural light.
Why would I want to use a porous travertine?
Travertine offers a warm, old-world look at an affordable price with easy maintenance. If you dislike the holes, your installer can grout them.
Does marble stain?
Marble is a limestone-type stone and its density varies by where it was mined. Dense marbles form a natural sealant that resists stains, while porous types stain easily. Prolonged spills can etch the surface regardless, so sealing marble tiles is recommended.
Does granite stain?
Granite is remarkably dense and strong and naturally resists stains. Liquids cleaned within minutes don't penetrate, and water-based stains evaporate. Non-water-based stains such as cooking oil can eventually absorb; a poultice paste draws the oils back out.
Does travertine stain?
Like marble, travertine is a limestone-type stone, but it is highly porous and less dense, so it stains easily. Acidic liquids such as fruit juice or soft drinks can stain and etch within minutes. Sealing is recommended, and kitchen-countertop use is not advised.
Does limestone stain?
Limestone forms grain-by-grain over millennia. Dense limestone resists staining, but most types are porous and absorb liquids easily. Acidic solvents like lemon juice stain and etch within minutes. Sealing is highly recommended, and kitchen use is discouraged.
Does onyx stain?
Onyx is a crystallized stone with silica-quartz mineral bands — highly delicate, with surface scratches that can cause flaking. It is naturally porous and absorbs liquids easily. Sealing is highly advised; onyx is unsuitable for high-traffic areas and spills should be cleaned immediately.
Does slate stain?
Slate is a dense metamorphic rock and not terribly porous, so it resists easy staining. However, its softness makes it susceptible to stains, particularly oil-based ones, and water can soak in. A non-glossy sealant and immediate cleanup of spills are recommended.
Does marble scratch easily?
Marble is the least porous limestone type but has a soft surface that scratches and chips easily, especially from metal knives and pots. Acidic materials like lemon juice, soda and coffee etch it easily. Tumbled/antiqued marble resists better; polished marble countertops are prone to scratches.
Does granite scratch easily?
Granite is known for its strength — only granite or diamond will scratch it. It is excellent for high-traffic areas and kitchen countertops; a knife slip causes no damage (though the knife may chip).
Does travertine scratch easily?
Travertine is a highly porous, very soft limestone made mostly of calcite (about 3 on the Mohs scale), so a knife blade (around 5.5) easily cuts the surface. Acidic exposure causes etching. Kitchen-countertop use is not recommended.
Does limestone scratch easily?
Limestone is a soft, porous stone whose surface scratches easily. Its calcite composition (about 3 Mohs) means a knife slip leaves scratches, and it is weak against acidic liquids. Kitchen-countertop use is not recommended, though kitchen flooring is acceptable.
Does onyx scratch easily?
Onyx contains chalcedony bands (6–7 Mohs) within considerably softer surrounding stone, so it scratches easily and flakes. It is unsuitable for high-traffic kitchen-counter applications.
Does slate scratch easily?
Slate is dense yet soft with an uneven surface, so it scratches easily from everyday items (dog nails, metal toys). Its density prevents acid susceptibility and etching. It is unsuitable for countertops but durable for kitchen flooring.
Design Your Space
Would a darker color darken the room?
Generally, lighter-color stones work better in spaces where natural-light exposure is limited.
Why would I use natural stone on the wall? Can I use slabs for my wall?
Stone tiles suit bathrooms, showers and backsplashes exposed to wet, slippery conditions. The surfaces clean easily and repel water.
Can I mix different stones with different textures in the same room?
Yes. Using materials from the same regions of the world keeps similar characteristics while letting you vary the colors.
Where do I use decos?
Decorative natural stones accentuate tiles, floors and walls.
What is the purpose of using a base moulding?
Stone mouldings enhance floors, adding a custom stone look and a deeper, three-dimensional feel to the room.
Is a polished stone good to use on a bathroom floor or foyer?
Yes. Nearly every five-star hotel uses polished marble in its bathrooms and showers.
Can I make my countertop using tiles or other natural stone products?
Yes. Tiles and mouldings create natural-stone countertops with minimal grout joints at roughly a quarter of the price of a solid countertop.
Stone Care
Will my stone stain? What stones are resistant to stains?
All natural stone should be sealed with a quality sealer (such as Miracle Sealants). Once sealed, all stone becomes stain resistant. Follow the sealer's instructions for the proper procedure.
Will my stone change color or degrade in quality when sealed?
Different sealers affect stone color differently. Sealing usually produces a slightly wetter, cleaner appearance. Color-enhancer-free sealers keep the stone close to its original look.
How often do I need to seal my stone?
Depending on usage, seal your stone tiles about once a year. Consult the sealer instructions. The Marble Institute of America also provides helpful stone-care information.
About StoneTileDepot.com
How can you offer lower prices?
We offer competitive wholesale pricing by buying directly from selected manufacturers and selling direct-to-consumer online. The website is our showroom, updated daily, and nationwide pick-up warehouses reduce operational costs — savings we pass on to you on quality natural stone.
Where are the pick-up locations?
Current wholesale pick-up locations include Carlstadt (New Jersey), Miami (Florida), Fullerton (California) and Dulles (Virginia). Schedule a pick-up time with a representative to make sure your merchandise is ready.
Ordering & Shipping
Can I order samples?
Yes. Browse the collections and click the “Order Sample” button to automatically add 1 SF or PC to your cart. Samples ship via UPS; a 50 lb weight limit means orders are limited to roughly 8–10 sample items.
When do you ship samples and how soon can I receive them?
Sample orders ship the next day after they're received. UPS Ground, Next Day or 2nd Day options are available, and you can check status at ups.com. Every order is prepared with care.
Can I pick up my order?
Yes. Select the “None — Freight Collect Only” shipping method, then call a sales representative to schedule a convenient pick-up time at a warehouse.
How much do I pay for freight?
Freight is calculated automatically for UPS and Common Carrier residential and commercial shipments. Better rates apply to New Jersey, Florida and Virginia destinations. Contact a representative for 1,000 SF+ orders for superior rates. Residential delivery uses lift-gate trucks (usually included) and is curbside only.
When do I receive my merchandise?
Orders ship within 24 hours on weekdays; weekend orders are prepared for the next business day. Materials are selected from the same sample batches to ensure color and vein harmony, and tracking information is emailed when available.
What if my merchandise is damaged?
We wrap materials carefully to protect against shipment damage. If your merchandise arrives damaged, contact us immediately. Always inspect materials with the common carrier to confirm no tiles were damaged during shipment.
What are the commercial delivery conditions?
Commercial customers receive deliveries during business hours (8–5, Monday–Friday) without an appointment. A redelivery fee applies if the carrier cannot deliver because the business site is closed.
What are the delivery times?
Estimated delivery is 2–10 business days, depending on the trucking company's schedule and space availability.
The information provided on this page is the property of StoneTileDepot.com and cannot be copied without written authorization. StoneTileDepot.com is not responsible for damages, losses or injuries caused by this information. Customers must ensure proper installation, care and guideline usage before using products.